Frequently asked questions

Here we try to quickly address any concerns you may have.

Do I have to register to access your services?
Our services are free to be accessed by anyone. A short, free registration is required only for those intending to publish an advertisement on our various message boards, or to make online purchases.

Are the services and information you provide free of charge?
Our online services are offered free to our visitors to enable them to satisfy their requirements and curiosity at all times.

Is the information you provide up-to-date?
All information and news is updated and monitored by our editorial staff on a weekly basis.

What does your newsletter contain?
Our newsletter is a customized email information service. When you register for our newsletter you will automatically receive emails containing brief news, special offers reserved for members and interesting information on topics that may be of interest to you.

How do I subscribe to the newsletter?
It's easy and above all, free. When you register on our website you can choose in the box whether to subscribe or not.
It's important that your email address is active and current, because we send not only the newsletter but also notifications on the status of your orders including confirmation of receipt and date of dispatch. In addition, our staff may also use this email address to communicate requests or propose amendments to your order.

How do I unsubscribe from the newsletter?
You can log in to your account and cancel your subscription at any time.

What does shop.demas.it sell?
Giulius sells animal feed, accessories, clothing, pesticides, supplements and many other items relating to all categories of pets and other animals. In our catalogue you will find the most original items for animals on the internet, many of which are handcrafted and exclusive to us.

What benefits are there in buying from shop.demas.it?
Access to the largest warehouse in Italy from the comfort of your own home. Featuring over 20,000 items and updated daily. Guaranteed delivery to your home by nationwide courier.

How do I make a purchase?
It's very easy. After registering for free, just enter the online shop by clicking on the categories you are interested in, or search for a specific product in the search box.

How do you send goods to my home?
By express courier: GLS, BRT or SDA (or our own in-house courier). The goods arrive packed in sealed, customized containers.

How long will it take to receive my order?
The receipt of goods is expected within 48-72 hours. Should one or more of the items be unavailable at the time of placing the order, delivery of the order may be slightly delayed. However in this case you will be contacted and advised by a member of our staff.

If I live on an island or in a remote village in the mountains, do I have to pay a delivery supplement?
Absolutely not! Delivery charges are the same for the whole of Italy.

International delivery?
To send your goods abroad we have to assess the cost of delivery with the courier. The cost is calculated based on: destination-weight-volume. Based on your order we will send you a quote for the cost. If accepted we will proceed with the dispatch.

If they deliver the goods but no-one is at home, what happens?
Normally couriers deliver during office hours to the address that you have provided, however it is not possible to arrange a time slot. To avoid problems we recommend that you provide an address for delivery where someone is always present, at a shop or office for example. The courier will attempt to redeliver the goods the following day, leaving a note stating the estimated time.

If I change my address or I would like the parcel to be delivered to another address how do I let you know?
If you decide to change the delivery location you simply need to fill in the form with the new delivery address when you place your order.

Returning goods
In the event that without notice you have received a different product to the one ordered, or a product has been damaged in transit, you can request a replacement. Please write an email stating the following information: customer details, order number, reason for replacement and replacement product requested, and send it to info@demas.it.
The replacement will be sent to you at no cost within 10-15 working days.
In the event that the goods received are correct as per your order, but you wish to exchange them for a different size, colour, pack or model for example, simply write an email to us stating the following information: customer details, order number, reason for exchange and products requested in exchange, and send it to info@demas.it.
Please be aware, however, that in this case the delivery costs to exchange the goods will be your responsibility and the goods must be returned fully intact and in their original packaging.

Which payment methods do you accept?
Credit cards, PayPal, bank transfer or cash on delivery at no cost.

Is it secure to use my credit card on shop.demas.it? 
It certainly is! Giulius uses the most modern data encryption system, which does not allow anyone apart from Unicredit to see the number on your credit card.

When is my credit card actually charged?
The charge is made only when the goods are dispatched to you.

What does registration entail? 
When you register you will fill out a short form by entering your name and some information (as required by law) that allows us to include you among our customers. Registration does not cost anything. Please note that entering false or invalid information is prohibited and will result in the cancellation of the registration. Using data belonging to other people is a crime punishable by law.

What benefits are there in registering?
As a registered user, you can take advantage of the following key services: place orders, access your up-to-date order history, check your fidelity points, and receive the newsletter.

How will my personal data be used?
Your data will mainly serve to communicate information related to your order request and to receive the newsletter.

What if I forget my user name or password?
Simply enter the email address you registered with and your password will be emailed to you.